The Fine Print

Customer Pickup (NZ)

Customer pickup is available for any product ordered through from the Climate & Plumbing showroom in New Plymouth.

Delivery (NZ)

Flat Rate Delivery. Delivery to residential addresses throughout New Zealand starts at $10 for a smaller delivery and up to $100 or more for larger deliveries like a Wood Fire. Only one flat rate fee will be charged per order, even if you order more than one product and from multiple suppliers.

Supplier Relationship. Because of our great relationships with our suppliers, we have been able to arrange most of our products to be delivered straight from our supplier directly to you. This allows the delivery time to be shorter and with less handling of the product.

Shipping directly to you from our suppliers does mean, where you have ordered multiple products in one order, they may arrive separately on different days – we like to think this will simply add to the excitement of receiving each and every item at your door.

Security Of Goods. Climate At Home and its suppliers reserve the right to select the method of shipping to ensure the best security of the goods to be shipped.

Sea Freight. We do not currently ship to sea freight addresses however you can choose to pick up your order by arranging your own courier to collect from the Climate and Plumbing showroom in New Plymouth.

Delays/Defaults In Delivery. Climate At Home and its suppliers are not responsible or liable in any way to the buyer for delays or defaults in delivery of the order or any part, nor for any direct or consequential loss or damage arising from any delay or default.

Delivered. Delivery of the goods shall be deemed to occur when the goods arrive at the location specified by the buyer or when the buyer or agent of the buyer takes physical possession of the goods, whichever is the first to occur. Delivery of the goods to a carrier will be deemed to be delivery of the goods to the buyer.

Damaged In Transit/Discrepancies. Goods are carried at ‘Limited Carriers Risk’. In order that we may process claims for damage or loss, please follow our delivery inspection procedure.

Returns. Climate At Home will provide with its goods a warranty equivalent to that offered by the manufacturers. Where goods are returned for credit but are not faulty, the following conditions shall apply;

  1. There will be a deduction of 20% as a restocking charge.
  2. All shipping costs must be paid by the original purchaser.
  3. Goods will only be accepted for credit if they are returned in their original packaging in an ‘as new’ condition and within 30 days.

Terms and Conditions

Personal Information. When you purchase something from Climate At Home, as a part of the buying and selling process we collect the personal information you give us such as your name, address, phone number and email address.

Marketing. By providing us with this information we imply that you consent to us collecting it and using it to complete your purchase. We also imply that you consent to us using it for the purposes of marketing communication.

Unsubscribe. When it comes to marketing communications you can ask us not to send you these, and withdraw your consent at any time. To withdraw your consent just follow the unsubscribe instructions contained in the marketing communication or send your request to

Disclosure. We may disclose your personal information if we are required by law.

Third-Party. Payment for products purchased at Climate At Home is processed through a third-party. We do not store credit card data on our website.

Privacy Policy. Once you are redirected to a third-party website or application you are no longer governed by Climate At Home’s Privacy Policy. For these third-party providers we recommend that you read their Privacy Policies so you can understand how your personal information will be used by them.

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