FAQ. Technical

What do I change my home ventilation system settings to in winter?

If you are starting to see condensation on your windows set your SmartVent digital controller to Max Temp 35ºC, Min Temp 5ºC and Fan Speed High.

How do I bring cool air in during summer with my home ventilation system?

If you have the summer feature kit fitted to your SmartVent set the Max Temp to 21ºC then check your controller is set to outside vent.

What is an easy way to set the heat transfer in my home ventilation system?

Choose normal for heat transfer mode and set the comfort level to 21ºC for the heat source room. Any time the temperature of the heat source room rises above the set temperature the heat transfer function will turn on.

What is recycle mode on a SmartVent ventilation system?

This will recycle inside air around the home. Only available with the heat transfer kit and is used where at times the fresh air sources are damper than your indoor air.

Where do I find home ventilation manuals and installation instructions?

For SmartVent user guides and self help videos visit www.smartvent.co.nz/resources. To see more FAQs visit www.climateathome.nz/faq-ventilation.

How do I operate my Smartvent controller?

Find the user manuals here www.smartvent.co.nz/resources. for instructions on how to use your wall, digital or touch screen controller.

What is the warranty on a Smartvent home ventilation system?

All Smartvent systems are supported by a 5 year warranty.

Who do I contact for technical support for my SmartVent home ventilation system? 

Contact SmartVent on 0800 140 150.

SmartVent technical error code E0000?

Ensure connection between touchscreen controller and ceiling controller is correct and secure, and cable is not damaged.

SmartVent technical error code E0001?

Clock error. Change the time on the touch screen controller.

SmartVent technical error code E1080?

Outside sensor com failure. Ensure connection between sensor and ceiling controller is secure, and cable is not damaged.

SmartVent technical error code E1180?

Roof sensor com failure. Ensure connection between sensor and ceiling controller is secure, and cable is not damaged.

SmartVent technical error code E1280?

Lounge sensor com failure. Ensure connection between sensor and ceiling controller is secure, and cable is not damaged.

SmartVent technical error code E1380?

Bedroom sensor com failure. Ensure connection between sensor and ceiling controller is secure, and cable is not damaged.

SmartVent service fault code 01?

Supply fan not running. Phone 09 259 1662 for assistance.

SmartVent service fault code 02?

Extract fan not running. Phone 09 259 1662 for assistance.

SmartVent service fault code 04?

Control PCB 24 V fuse (FS1) failure. Phone 09 259 1662 for assistance.

SmartVent service fault code 08?

Temperature sensor T1 (supply) faulty. Phone 09 259 1662 for assistance.

SmartVent service fault code 16?

Temperature sensor T2 (extract) faulty. Phone 09 259 1662 for assistance.

SmartVent service fault code 32?

Wired Remote Control failure. Phone 09 259 1662 for assistance.

FAQ | Ventilation