Wood Fires. C@H Buyer Delivery Inspection Procedure.

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C@H Buyer Delivery Inspection Procedure. 2019.

Do not accept any goods from any source without thoroughly checking all items for damage.

Your inspection should identify whether the goods should be:

Accepted. If they are in satisfactory condition.

Rejected. If the consignment is damaged or if the packaging suggests that the goods inside may be damaged then you MUST inspect the goods immediately. Even when time is limited, goods must be inspected at time of arrival. Signing consignment documents ‘Subject to Inspection’ or ‘Possible Damage’ does not provide you with an avenue to claim later damage. All goods must be inspected in front of the driver and any damage noted.

NOTE. If a consignment note is signed without any notation regarding the state of the goods it is classed as a ‘clean delivery’. The freight company will not uphold any claims for which the courier or carrier has a clean receipt.

Short Delivered. Where goods are missing, the consignment note must be signed ‘Short-Delivered’ noting the discrepancy in quantity. The carrier or courier is then responsible for locating the missing goods.

Signature not required on delivery. Depending on the type of delivery you are receiving a signature may not be required. It is still important for you to follow this inspection procedure and contact us immediately if your consignment is not found in acceptable condition.

Delivery to a courier depot. Inspect your consignment at the courier depot before taking it away. Follow this inspection process and if your consignment is not found in acceptable condition sign as your inspection identifies and take photos. Do not take the goods from the depot.

Delivery to an alternative address. You may have organised for your consignment to be delivered to an alternative address. The person signing acceptance of the goods must follow this inspection procedure.

If your consignment has arrived damaged or missing goods you must notify Climate At Home within 24 hours (or the next working day) and take photos of the damage and email to orders@climateathome.nz along with any other information you can provide. This allows us to ensure that any claims are processed quickly and replacement stock can be provided to you as soon as possible.

Climate At Home
Phone. 027 555 3292
Email. orders@climateathome.nz

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